Feb 12, 2021What utilities should consider when procuring a payment kiosk solutionUtilities across the country are implementing kiosks to support their in-person customers. Self-service payment kiosks provide added convenience for walk-in customers by allowing them to pay 24/7 with real-time account data, reducing lines and foot traffic with speedy transaction times, and creating a self-service option for cash, check, and credit…Fintech7 min readFintech7 min read
Jan 22, 2021The Simple Guide to Government Service Fee ModelsBy Matt Johnson, Solutions Engineer Lead; and Layla Bastar, Proposal Writer When we sit down with governments, we always hear questions about payment processing and credit card fee models. And it’s no wonder: it’s confusing! This confusion can allow some vendors to take advantage of their clients. A local government…Fintech5 min readFintech5 min read
Aug 17, 2020PCI Compliance 101: Understanding the Data Security Standard and How to ComplyBy Andrew Brooks, VP of Information Security As a Level 1 PCI compliant payment facilitator for local governments and utilities, CityBase gets a lot of questions about PCI — like what puts an organization within PCI scope, and how to comply with the standards. If you take credit card payments…Compliance3 min readCompliance3 min read
Jun 26, 2020Approaches to Equitable Debt CollectionBy Jim Clark, Director of Government Affairs Balancing a budget is a perennial challenge for governments across the country. Governments are faced with the unprecedented challenge of delivering on an increased need for services in the face of impacted revenue streams. …Local Government10 min readLocal Government10 min read
May 20, 2020As states reopen amid COVID-19, these guiding principles of government technology are more important than everThis month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before. — Do you have a public sector challenge you need help with? Get…Accessibility7 min readAccessibility7 min read
May 19, 2020As states reopen amid COVID-19, these guiding principles of government technology are more important than everBy CityBase This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before. — Do you have a public sector challenge you need help…Govtech7 min readGovtech7 min read
Mar 18, 2020CityBase is Here to Support YouBy CityBase To the heroes in local and state government, Our hearts go out to you during this unprecedented and uncertain time. As your communities look for guidance from the local and federal government, we want you to know we stand with you, ready to help you carry out your…Social Distancing1 min readSocial Distancing1 min read
Jan 30, 2020CityBase: Come for the Vision, Stay for the CraftA message from outgoing Chief Product Officer Josh Goldstein By Josh Goldstein, Chief Product Officer This week marks the end of nearly three transformative and magical years at the helm of CityBase’s product team. …Govtech3 min readGovtech3 min read
Oct 9, 2019Product Update: Interactive Voice Response (IVR) Expands Service Hours and Improves Customer SatisfactionBy Jason Maeder, Director of Product Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that…Government Services3 min readGovernment Services3 min read
Oct 9, 2019Product Update: Interactive Voice Response (IVR) Expands Service Hours and Improves Customer SatisfactionBy Jason Maeder, Director of Product Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that…Government Services3 min readGovernment Services3 min read
