Utilities across the country are implementing kiosks to support their in-person customers.

Self-service payment kiosks provide added convenience for walk-in customers by allowing them to pay 24/7 with real-time account data, reducing lines and foot traffic with speedy transaction times, and creating a self-service option for cash, check, and credit and debit cards — including for partial or past-due payments.

During the Covid-19 pandemic, these self-service kiosks are a lifeline for customers who pay in person due to preference or need, especially with some utility payment centers limiting indoor capacity, shortening business hours, or closing buildings entirely.

For utilities, outdoor…


By Matt Johnson, Solutions Engineer Lead; and Layla Bastar, Proposal Writer

Illustration by Eli Stirling

When we sit down with governments, we always hear questions about payment processing and credit card fee models. And it’s no wonder: it’s confusing! This confusion can allow some vendors to take advantage of their clients.

A local government that accepts credit card payments should be armed with some baseline knowledge about payment and fee structures. This is especially important before entering into negotiations with merchant services providers, the entity that provides the city with the infrastructure to accept credit card transactions.

With this basic understanding, you can make…


By Andrew Brooks, VP of Information Security

As a Level 1 PCI compliant payment facilitator for local governments and utilities, CityBase gets a lot of questions about PCI — like what puts an organization within PCI scope, and how to comply with the standards. If you take credit card payments, you are required to be PCI compliant. The Payment Card Industry (PCI) Standards Council is the governing body that outlines the security criteria that organizations must comply with in order to achieve and maintain PCI compliance. This standard is known as the PCI Data Security Standard (PCI DSS).

How to Determine if You Are in PCI Scope

One of…


By Jim Clark, Director of Government Affairs

Approaches to Equitable Debt Collection (CityBase, 2020)

Balancing a budget is a perennial challenge for governments across the country. Governments are faced with the unprecedented challenge of delivering on an increased need for services in the face of impacted revenue streams. Governments may rely on collecting revenue from taxes, fines, and fees as a way to bridge the gap.

The public sector must balance its responsibility to maintain fiscal stability with its commitment to equitably serve its constituents — especially those who may be struggling financially. …


This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before.

Do you have a public sector challenge you need help with? Get in touch and see what other cities and states are doing during COVID-19 here.

These tenets can help guide those working in local and state government on what to prioritize before, during, and after communities reopen in this unprecedented time.

Effective Government Technology Should Provide . . .

Easy…


By CityBase

This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before.

Do you have a public sector challenge you need help with? Get in touch and see what other cities and states are doing during COVID-19 here.

These tenets can help guide those working in local and state government on what to prioritize before, during, and after communities reopen in this unprecedented time.

Effective Government Technology Should Provide . …


CityBase is Here to Support You

By CityBase

To the heroes in local and state government,

Our hearts go out to you during this unprecedented and uncertain time. As your communities look for guidance from the local and federal government, we want you to know we stand with you, ready to help you carry out your mission. You and your colleagues in government will lead the nation through this crisis, and we have the utmost confidence in you.

In support of your mission, CityBase has implemented our business continuity plan which involves all employees working remotely and maintaining all normal operations. We are well prepared for…


CityBase: Come for the Vision, Stay for the Craft

A message from outgoing Chief Product Officer Josh Goldstein

By Josh Goldstein, Chief Product Officer

This week marks the end of nearly three transformative and magical years at the helm of CityBase’s product team. The lessons I learned at CityBase are rich and varied, but the one I’ve been thinking about the most is this: come for the vision, stay for the craft.

Vision is the version of the future you want to create. In 2017, when the company was half the size it is today, CityBase took a risk by acquiring the Department of Better Technology (DOBT), the company I co-founded and was leading at the time.

The…


By Jason Maeder, Director of Product

Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that person’s neighbor. That’s why it’s important to provide multiple channels for a customer to interact with their service provider.

CityBase is excited to announce an additional channel for our clients to interact with the residents and businesses they serve. With Interactive Voice Response (IVR) technology, customers can now check their…


By Jason Maeder, Director of Product

Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that person’s neighbor. That’s why it’s important to provide multiple channels for a customer to interact with their service provider.

CityBase is excited to announce an additional channel for our clients to interact with the residents and businesses they serve. With Interactive Voice Response (IVR) technology, customers can now check their…

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