Utilities across the country are implementing kiosks to support their in-person customers.

Self-service payment kiosks provide added convenience for walk-in customers by allowing them to pay 24/7 with real-time account data, reducing lines and foot traffic with speedy transaction times, and creating a self-service option for cash, check, and credit…


By Matt Johnson, Solutions Engineer Lead; and Layla Bastar, Proposal Writer

Illustration by Eli Stirling

When we sit down with governments, we always hear questions about payment processing and credit card fee models. And it’s no wonder: it’s confusing! This confusion can allow some vendors to take advantage of their clients.

A local government…


By Andrew Brooks, VP of Information Security

As a Level 1 PCI compliant payment facilitator for local governments and utilities, CityBase gets a lot of questions about PCI — like what puts an organization within PCI scope, and how to comply with the standards. If you take credit card payments…


By Jim Clark, Director of Government Affairs

Approaches to Equitable Debt Collection (CityBase, 2020)

Balancing a budget is a perennial challenge for governments across the country. Governments are faced with the unprecedented challenge of delivering on an increased need for services in the face of impacted revenue streams. …


This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before.

Do you have a public sector challenge you need help with? Get…


By CityBase

This month brings both continued stay-at-home orders and loosened restrictions state by state. Wherever your community is in the process of reopening from COVID-19 shutdowns, these guiding principles of govtech are as important now as ever before.

Do you have a public sector challenge you need help…


CityBase is Here to Support You

By CityBase

To the heroes in local and state government,

Our hearts go out to you during this unprecedented and uncertain time. As your communities look for guidance from the local and federal government, we want you to know we stand with you, ready to help you carry out your…


CityBase: Come for the Vision, Stay for the Craft

A message from outgoing Chief Product Officer Josh Goldstein

By Josh Goldstein, Chief Product Officer

This week marks the end of nearly three transformative and magical years at the helm of CityBase’s product team. …


By Jason Maeder, Director of Product

Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that…


By Jason Maeder, Director of Product

Local governments and utilities hold the unique responsibility of serving customers across an entire jurisdiction, inclusive of their diverse preferences and needs. What may be a convenient way for one customer to request service or pay a bill may look very different for that…

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