Product Update: Interactive Voice Response (IVR) Expands Service Hours and Improves Customer Satisfaction

Key Features

  • 24/7 access to government services via local or toll-free number
  • Accessible for people with vision impairments
  • Credit, debit, or direct bank transfer payments
  • Multi-language support, with text-to-speech functionality standard in English and Spanish
  • Complete most transactions in two minutes or less
  • Real-time account management for customers
  • Transfer customers out to a call center, another IVR system, or specific staff
  • Configurable workflow and messages for agency administrators

How It Works

More Options = Happier Customers

--

--

We’re working with innovative public servants to transform the experience of government.

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
CityBase

CityBase

143 Followers

We’re working with innovative public servants to transform the experience of government.